Welcome to Emergency One Group’s About page, where you can discover the rich history, values, and mission that drive our commitment to revolutionising firefighting technology.

Who are we?

Emergency One Group is a leading provider of innovative firefighting technology solutions, serving communities worldwide. With a rich history dating back to 1989, Emergency One has established itself as a trusted name in the firefighting industry. Our commitment to excellence and dedication to customer satisfaction sets us apart, making us a preferred choice for fire departments and emergency responders globally. As pioneers in the field, Emergency One Group continuously pushes the boundaries of technology, offering a comprehensive range of firefighting vehicles, equipment, and services. With a focus on safety, reliability, and performance, we strive to deliver solutions that empower firefighters to protect lives and property effectively. Explore our range of products and services to discover how Emergency One Group is shaping the future of firefighting technology

Our History

Step into our world at Emergency One, where tradition meets innovation. The company was founded in 1989 and what started with just 8 dedicated individuals quickly grew into a thriving enterprise. By 1997, our second production facility expansion saw our workforce increase to 40, with an annual output of 55 appliances.

The year 2012 marked a significant milestone as we acquired new production facilities, expanded our team to 122 and our build capacity to 110 units annually. This was accompanied by a strategic merger with Clan Tools and Plant LTD, establishing us as a one-stop shop for all your firefighting needs! And when we joined forces with Magirus, renowned for their turntable ladders, our position in the industry was cemented.

Continuing our trajectory, 2018 witnessed yet another expansion with a new production facility. In 2020, we made waves by introducing the world’s first fully electric fire appliance, the E1 EV0, revolutionising the industry.

In 2023, Emergency One proudly introduced the E1 Simon™, our Aerial Ladder Platform, further solidifying our commitment to meeting the needs of our customers. This ground-breaking addition reflects our dedication to innovation and customer satisfaction, enhancing our  range of firefighting solutions.

Today, with 270 employees, we produce around 200 appliances yearly, serving not only our local community but also extending our reach globally to countries like New Zealand, France, Amsterdam, Malta, Qatar, and beyond. Join us as we continue to push boundaries, shaping the future of firefighting technology one innovation at a time.

Our People

We take immense pride in our exceptional employee retention rate, with over 90% of our team choosing to stay with us over the long term. This achievement is a testament to our commitment to fostering a supportive and nurturing work environment.

Central to our approach is the emphasis we place on continuous learning and development. We invest in regular training and refresher courses for all our employees, ensuring they stay up-to-date with the latest industry trends and best practices.

As the largest employer in Cumnock, we recognise our responsibility to the community. We actively support local talent by heavily investing in apprenticeship programs. Currently, we have over 40 young individuals enrolled in a comprehensive four-year apprenticeship program, where they learn a variety of trade skills.

Our Values

Act with honesty and integrity.

Consistently treat others with respect.

Accept individual and corporate responsibility.

Deliver exceptional customer service.

Never be wasteful.

Improve and innovate continuously.

Always work effectively and efficiently.

Our Vision

Emergency One’s vision is to lead the way in revolutionising firefighting technology, setting new standards for innovation, safety, and reliability. We strive to be at the forefront of the industry, continuously pushing boundaries and developing cutting-edge solutions to meet the evolving needs of firefighters worldwide. Our vision encompasses a commitment to excellence in everything we do, from product development to customer service, as we work tirelessly to safeguard communities and protect lives. Through collaboration, innovation, and a relentless pursuit of excellence, we aim to shape the future of firefighting technology and make a positive impact on the world.

Our Premises

Operating from a 9-acre campus, Emergency One’s premises serve as the beating heart of our operations. Here, we’ve meticulously designed our production facilities to maximise efficiency and optimise workflow, ensuring a seamless manufacturing process from start to finish. With state-of-the-art equipment such as laser cutting machines and advanced paint shops, we’re equipped to deliver unparalleled precision and quality in every product we produce.

Spanning across four sites in total, our facilities stand as a testament to our commitment to innovation and excellence, as we continue to lead the way in revolutionising firefighting technology.

Corporate Social Responsibility

As the largest employer in our area, we recognise our responsibility to our community. Through our long-standing apprenticeship program and partnership with Ayrshire College, we invest in the next generation of talent, providing opportunities for skill development and career growth. We believe in giving back, supporting local charities such as Andy’s Man Club, Ayrshire Hospice, and the Firefighters Charity, as well as making donations to local primary schools to enrich educational experiences.

We prioritise collaboration with local companies, fostering a strong network that benefits our community as a whole. Committed to environmental sustainability, we actively participate in the Net Zero Accelerator program and encourage local businesses in their journey towards carbon reduction.

Additionally, we engage with local schools, sharing our expertise and inspiring future generations through informative talks about our company and the importance of firefighting technology. At Emergency One, we’re not just dedicated to saving lives — we’re dedicated to making a positive impact in our community and beyond.

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