About Emergency One
Read about Emergency One, our core values and where we came from.
Emergency One (UK) Limited was established in 1989 in the Scottish town of Cumnock, by Frank Morran, a decision based on his extensive experience within the UK fire appliance manufacturing sector. Since then, the company’s growth has been predicated on the adherence to a steady and measured expansion year on year, recognising the importance of our people (our best-in-class Trade Apprenticeship program was established in Year 1), build quality and reliability, and on-time delivery.
In 2012, the company had outgrown the original factory unit, and re-located to a larger, custom-designed facility within the same industrial estate in Cumnock. The management team changed too, with a management buyout led by William Burns, Mike Madsen and Robert Wells, all of whom already had many years’ of experience within the organisation. An already busy year, 2012 also saw the addition of Clan Tools to the group, and the partnership with Magirus GmbH established.
Today the company is firmly established as UK market leaders in the manufacture, service and support of specialist Fire and Rescue Service appliances, along with a growing export presence worldwide. Our operations remain headquartered in Cumnock, Scotland – with the vast majority of our workforce of over 200 people operating from two production facilities in our now 8-acre campus.
We are proud to have over a 90% track record of retaining all members of our team. We place particular emphasis on regular training and refresher courses for all of our employees. We are proud to be the largest employer in the town of Cumnock and in particular we heavily support the recruitment of apprentices – of which we currently have over 40 young people learning various trade skills over a four-year program (the majority of whom were selected with the assistance of the Prince’s Trust). Most of the apprentices are retained to ensure continuity of the excellent diverse design, engineering, electrical, fabrication and manufacturing skill sets required for such a unique trade.
Emergency One (UK) Limited incorporating Clan Tools and Plant Limited, will be the UK’s largest and most successful supplier of vehicles and equipment to the Emergency Services, supplying the domestic market alongside Emergency Services worldwide. We will inspire our employees to be the best they can be. We will engage in sustainable practices and anticipate the needs of our customers.
- Act with honesty and integrity
- Conduct all business lawfully
- Accept individual and corporate responsibility
- Strive for customer satisfaction
- Never be wasteful
- Improve and innovate continuously
- Always work effectively and efficiently
1989 – Now
Emergency One (UK) Ltd are proud to be market leading manufacturers of emergency and fire vehicles within the UK. We offer a bespoke service to our customers
Emergency One (UK) Limited incorporating Clan Tools and Plant Limited, has made a significant investment in new premises and in May 2012, we re-located the organisation to a modern, custom (E1) designed 16,000 sq. m manufacturing plant and after-sales facility.
The new production facility allows appliances to be manufactured on a more efficient assembly line style, thus reducing delivery times and generating cost benefits to our customers whilst maintaining our high standards of manufacturing excellence. Additionally, the combination of the new factory premises and Just-in-Time manufacturing flow processes has increased our build capacity. In Dec 2017, we secured another facility of 15,000 sq.m which will be used to build long term contracts and special vehicles assembly. The facility also provides storage capacity for firefighting and rescue equipment for Clan Tools and Plant Limited. The facility is currently under development to allow Just in Time manufacturing process to meet the build capacity There is office space available in the same location
Emergency One (UK) Limited incorporating Clan Tools and Plant Limited was first registered on 26th February 2003 for ISO 9001 Standard by LRQA (Lloyds Register Quality Assurance).We understand that an effective Quality Management System actively works to improve business performance, both by understanding customer requirements, and by the control of the business to ensure that those requirements are met first time, every time. We currently hold the International Standard for Quality Management Systems, BS EN ISO 9001:2015 certification.
We liaise closely with our customers during the contract, from pre-production to delivery and beyond, to ensure that a right-first-time approach is adopted throughout the build, and that the customers’ after sales requirements are met.
We recognise that even the highest quality component can fail or be damaged. With this in mind, we endeavour to make available all spare parts and accessories for installed Emergency One (UK) Limited (incorporating Clan Tools and Plant Limited) components and assemblies, throughout the product life of the appliance, at a reasonable and competitive price, and with the shortest possible lead times.
Safety & Risk Management
Safety and Risk Assessment files, for both the production facility, and for the end product, are maintained. Regular audits and updates are carried out on these documents, and on the working practices employed by the company.
Full risk assessment documentation is provided with each contract – addressing any issues pertinent to the safe operation, maintenance and working practices relating to the Pumping Appliance. Feedback from the end-user is sought at regular intervals, to address any further issues that may arise and to assist in the continuing improvement of the product and service offered by Emergency One (UK) Limited (incorporating Clan Tools and Plant Limited). We have adopted, and use, the Firestore HSE Manual Handling software package, which assists us in achieving and documenting a fully compliant risk assessed appliance (with regards to operational equipment stowage offerings).